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We are open Monday through Friday 8am to 4pm

Aging & Disabled Resource Center (ADRC)

Our Aging and Disabled Resource Center (ADRC) is happy to announce that we will be at satellite locations throughout the county on Wednesdays;

1st Wed - O'Dell Library, Morrison 10am-1pm
2nd Wed - Erie Library 9am-12pm
3rd Wed - 1st Reformed Church, Fulton 9am-1pm
4th Wed - Prophetstown Library 1-5pm

We offer WALK-IN DAYS on Mondays 9am-2 pm. No appointment is needed and we will assist patrons on a first come-first serve basis. We can assist with BAA (license sticker discounts), Respite funds, Med D questions, Social Security Extra Help, Medicaid and Medicare Savings Program, Food Stamp or Link, Patient Assistance Programs, ITAC, Do-Not Call Registry and Information and Referrals.

We currently have 5 Notaries in the building that can assist you with notary services during business hours.

Med D Open Enrollment begins in October. We plan to have 6 Certified SHIP Counselors available to assist you with your Med D Plan needs.

JULY MEDICARE TIP: Medicare Covers voluntary advance care planning as part of the yearly “Wellness” visit. An advance directive is an important legal document that records your wishes about medical treatment at a future time, if you are not able to make decisions about your care. You can talk about advance directive with your health care or legal professional.

Connect needs your help! Your answers to this survey will help us plan to bring affordable, high-speed broadband internet throughout Whiteside County. If you have internet, you may go to If you don’t currently have internet, then you may come in and pick up a paper survey.


  • Mondays from 9am-2pm
  • No walk-ins for Medicare counseling October 15-December 7


  • Tuesday-Friday from 8am-3pm
  • Monday-Friday from 8am-3pm for Medicare counseling October 15-December 7
  • Medicare counseling
Please arrive 5 minutes before your appointment time. If you cannot make your appointment, it is important that you call to cancel as soon as possible.

Please contact us in advance to find out what you need to bring on walk-in day or for your appointment. You cannot be charged any fees for getting help from the ADRC, but we do accept donations for our services, as well as general donations. We also receive grant funding provided by the Northwestern Illinois Area Agency on Aging (NWIAAA). Visit NWIAAA at

Contact us at (815) 622-9230

Accuracy is important! The ADRC staff helps many people to connect to many benefit programs available. Most of the applications we help fill out are for state and federal programs, which have very specific requirements. If the ADRC staff ask for specific things, it is a good idea to provide that information for them. We do not make the program requirements but are required to follow them. Applicants who fail to provide accurate information may not be approved for the program, be terminated from a program, be forced to pay back money, or be subject to punishment under state or federal laws.

Our Services

Medicare & Insurance

Virtual Medicare Choices Class Resources

Monthly Medicare classes available. The presentation can be viewed online here. Or, click here to download a PDF of the presentation.

Senior Health Insurance Program (SHIP) Medicare Counseling

SHIP is a division of the Illinois Department on Aging. They train volunteers to provide counseling on insurance such as Medicare. We provide free Medicare counseling, along the above-mentioned Medicare Choices class to help those new to Medicare and those who want to learn more about their options with Medicare. For more on SHIP, visit

Medicare Advantage Disenrollment Period

The Medicare Advantage Disenrollment Period starts on January 1. During this period, Medicare beneficiaries can disenroll from a Medicare Advantage plan and go back to original Medicare. If the Medicare Advantage plan has prescription coverage beneficiaries will be able to enroll in a stand-alone Medicare Part D plan. If beneficiaries missed the December 7 Annual Enrollment Period to get Medicare Part D for prescriptions or to switch Medicare Advantage plans, unfortunately they will have to wait for the next annual enrollment period, October 15-December 7, unless they qualify for a special election. Extra Help or the Low Income Subsidy for Medicare Part D does qualify for a special election to change plans outside of the Annual Enrollment Period.

Taxes & Exemptions

Keep Tax Forms

January is the time when tax forms such as W-2, 1099 and SSA-1099 are sent out to in the mail. These forms report income from the previous year. These forms are important and it is strongly suggested to keep these forms for at least three years, even if there is no need to file income taxes. If an envelope comes in the mail that says "Important Tax Information" on the outside, please open it and keep it. We may ask for these forms to help you apply for several programs.

Senior Citizen Tax Assessment Freeze & Homestead Exemption

If you have qualified for the Senior Citizen Tax Assessment Freeze and/or Senior Homestead Exemption (PTAX 340 & PTAX 329) in the past, you will receive your forms in the mail from the Whiteside County Assessment Office early in the year. We can help fill out and notorize these forms on Mondays from 9am-2pm. As with any program, it is important to bring the necessary information with you to complete these forms. If you file income taxes, please complete your taxes before coming in for help with your forms. If you do not file income taxes, you will need to bring your most recent year's income statements. A driver's license or state ID will also be necessary for us to notarize your forms. Please call the ADRC office if you have any questions.

Affordable Connectivity Program

The Centers for Medicare & Medicaid Services (CMS) is working to help build awareness about the Affordable Connectivity Program, a Federal Communications Commission (FCC) program. The new long-term benefit will help to lower the cost of broadband service for eligible households struggling to afford internet service.

The Affordable Connectivity Program provides:
  • Up to $30/month discount for broadband service;
  • Up to $75/month discount for households on qualifying Tribal lands; and
  • A one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider
  • if the household contributes more than $10 but less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
Who is Eligible
A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the / Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria outlined at
Two-Steps to Enroll
  1. Go to to submit an application or print out a mail-in application; and
  2. Contact your preferred participating provider to select a plan and have the discount applied to your bill.
Some providers may have an alternative application that they will ask you to complete.
Eligible households must both apply for the program and contact a participating provider to select a service plan. 
For more information and full details, visit or call 877-384-2575.

Check out the Consumer Outreach Toolkit at

Read more about the ACP in the recent White House Fact Sheet:

Additional Services

License Plate Discount Application (Benefit Access Application) & Ride Free Transit Card

The Benefit Access Program is a program that gives those age 65 and older, or those under 65 years old and on disability, a discount on their license plate sticker. This application needs to be renewed every two years. To apply or to renew your application for the license plate discount, the ADRC takes walk-ins on Mondays from 9am-2pm. Please bring your previous year's completed taxes or income statements, your driver's license or state ID, vehicle registration and Social Security card. If you are on disability, please bring proof of disability.

Cellular Phone Hearing Assistance, Amplified & Captioning Telephones

Illinois Telecommunications Access Corporation (ITAC) has added a program to help those with cellular service who are having trouble hearing on the phone. The program also provides free amplified telephones and captioning telephones to Illinois residents who are hard of hearing. You must be certified as hard of hearing, live in Illinois, and have a service that remits to the program. Whiteside County Senior Center (WCSC) is a selection center for ITAC. To apply, bring your landline or cellular phone bill with all the pages. Your cellular phone must be bluetooth capable. If you are not sure if your phone has bluetooth or if you have a prepaid cellular service, bring in the cell phone. We will also need proof of address (driver's license, state ID or a bill with your name and address on it). In addition, recently added is a landline model, Clarity XLCB7, and it has the ability to bluetooth to a cell phone as well as work as a landline phone. There is no cost to participate in the ITAC program. Call (888) 622-9230, or visit ITAC at

Caregiver Assistance

If you are caring for someone who is age 60 or older, the Whiteside County Senior Center offers assistance. One form of this caregiver assistance is called Respite. If approved, the caregiver will receive a limited amount of time either in the Senior Center, or the Senior Center will provide a paid caregiver to stay with your loved one so you can take a much-needed break.

Another type of funding to help caregivers is called Caregiver Gap. Caregiver Gap can be used in a variety of ways, such as gas cards to help with the cost of taking your loved one to medical appointments. The Senior Center does not hand out or reimburse anyone with money, and there are limits to the program.

Caregivers applying for Caregiver Gap or Respite will be interviewed in person and must complete an application. These assistance programs are only available when funding is available from the Northwestern Illinois Area Agency on Aging (NWIAAA). NWIAAA must approve the application for a caregiver to receive assistance. We also provide information on resources available to help caregivers, as well as referrals to support groups in the area.

Connection with Law Enforcement

Whiteside County Senior Center is a Seniors And Law Enforcement Together (SALT) Council member of Whiteside County Triad. The organization is a partnership between law enforcement, older adults and community groups to promote older adult safety and to reduce the fear of crime that older adults often experience. For details on Whiteside County Triad, visit their Facebook page.

Cell Phone, iPod & iPad Recycling

The Whiteside County Senior Center collects used cell phones, iPods and iPads to be recycled. Drop off these items at the Senior Center, 1207 W. Ninth St., Sterling, or the Lee County Council on Aging, 100 W. Second St., Dixon.

Commodities Delivery to satellite locations in Morrison, Erie, Fulton and Prophetstown.

Sterling November 23rd: Whiteside County Senior Center today announced commodity delivery to their satellite locations for seniors and disabled. All income eligible seniors and disabled individuals will be able to stop by one of the satellite locations in December to sign up for this service to begin in January.  Income limits apply $1,986 for a household of 1, $2,686 for a household of two, $3,386 for a household of 3 and $4,086 for a household of 4.  Satellite locations and hours:

Fulton at City Hall 415 11th Ave from 9am to 1pm on the 2nd Tuesday of the month

Morrison at the Odell Public Library 307 S. Madison St from 2 pm to 4pm on the 2nd Tuesday of the month

Prophetstown at Riverview Estates 310 Mosher Drive from 8am to Noon on the 4th Tuesday of the month

Erie at Erie Library 802 8 th Ave from 1pm to 3pm on the 4th Tuesday of the month.

Staff will also be able to assist seniors with Medicare questions, license plate discounts, online applications and other information & referrals.